Evojil FAQ — all your questions answered, right here

To register on Evojil, you need:

• Active Bangladeshi mobile number
• Valid email address
• Minimum age 18
• A strong password

Registration is completely free and takes only 2-3 minutes.

No, absolutely not. One account per person only Not allowed. If multiple accounts under the same identity are detected, all accounts will be cancelled and balances may be forfeited. Different family members can have separate accounts, but if from the same device or IP, KYC verification will be required.

KYC means Know Your Customer—i.e., identity verification. Before your first withdrawal You need to submit a photo of your national ID or passport. This is for your account security—so no one else can withdraw money in your name. Verification is usually completed within 24 hours.

To change your mobile number or email, you will need to contact the support team and verify your identity. You can update your password yourself through Settings. Name and date of birth are generally not changeable, as they are tied to your KYC information.

To close your account, contact the support team. You will be given the opportunity to withdraw your balance before closing. Self-exclusion or temporary break options are also available under responsible gaming.

Once your mobile number is verified, you can make a deposit and start playing right away. You can play without KYC verification, but a completed KYC is required to withdraw funds. It is therefore advisable to complete KYC immediately after registration.

Click the "Forgot Password?" option on the login page. A reset link or OTP will be sent to your registered mobile number or email. Set a new password and log in. The password reset link remains valid for 15 minutes.

Yes, entering the wrong password 5 times in a row may temporarily lock your account. In that case, wait 30 minutes or contact the support team — your account will be unlocked after identity verification.

No, never. No Evojil staff will ever ask for your password by phone, chat, or email. If someone asks for your password in Evojil's name, it is fraud—report it to support immediately.

Evojil uses SSL encryption so the connection is secure. However, if you log in on public WiFi, always log out after use. Do not use the "Remember me" option on shared devices.

No, you can log in to both the app and website with the same account. Balance, betting history, and bonuses are all synced automatically.

Log in to your account, go to the "Deposit" option on the dashboard. Choose a payment method (mobile banking, e-wallet, or bank transfer), enter the amount, and follow the instructions. In most cases, deposits are credited instantly.

The minimum deposit amount on Evojil varies by payment method. For mobile banking, it is typically from BDT 100. Maximum deposit limits are also set—see the Cashier page for details.

Most deposits are credited within 5 minutes. If your deposit hasn't appeared after 15 minutes, contact live chat support with a screenshot or transaction ID of your payment. It will be resolved promptly.

Evojil itself does not charge any fee on deposits. However, your mobile banking or bank may apply its own transaction fees—that depends on the service provider's policy.

Yes! Under the responsible gaming tools, you can set your own daily, weekly, or monthly deposit limits. Once a limit is reached, no further deposits will be accepted for that period.

Evojil supports mobile banking, e-wallets, and bank transfers. The full list of available payment methods is on the Cashier page and new methods may be added from time to time.

For mobile banking and e-wallets, typically 5 to 30 minutes withdrawal is completed. Bank transfers may take 1–3 business days. If KYC verification is pending, your first withdrawal may take slightly longer.

Evojil generally does not charge any fee on withdrawals. However, specific payment methods may have service provider fees. Any applicable fees are clearly shown when you withdraw.

The reason for rejection will be communicated via email or through your account. Common reasons include: incomplete KYC, unmet bonus wagering requirements, or mismatched information. Once you know the reason, take the appropriate action or contact support.

Bonus balance cannot be withdrawn directly. You must first meet the specified wagering requirements (number or amount of bets). Once the conditions are fulfilled, the bonus is transferred to your main balance and can then be withdrawn.

The minimum withdrawal amount varies by payment method. For mobile banking, it typically starts from BDT 300–500. Full details are available on the cashier page.

When you make your first deposit after registration, the welcome bonus is automatically added to your account. No separate code needed. You will get up to 100% bonus on your first deposit within the set limit.

Wagering requirement means you must use the bonus amount in bets a specified number of times before withdrawal. For example, 30x wagering means if you get BDT 100 bonus, you must place BDT 3,000 in bets. This is clearly stated in each bonus terms.

Yes, most bonuses have a set expiry period — typically, wagering conditions must be met within 7 to 30 days. Any unused bonus will be forfeited once the period ends.

A percentage of losses incurred during a specific period is returned as cashback. The cashback rate and terms vary by offer and are stated individually on each promotion. Check the promotions page regularly for updates.

Yes, through Evojil's referral program, you earn a bonus when a friend registers using your link and makes their first deposit. Your referral link is available from your account dashboard.

In Evojil's VIP program, you can earn points based on regular play. As points increase, VIP level upgrades and you get better bonuses, faster withdrawals, and exclusive benefits.

Evojil offers:

• Live Casino — Blackjack, Roulette, Baccarat, table games
• Sports Betting — cricket, football, tennis, and 30+ more sports
• Bingo — multiple variants
• Slots — 500+ different slots
• Virtual Sports

Live betting means placing bets on a match or event while it is in progress. Odds change in real time, allowing you to make decisions as the game unfolds. Betting during the innings of a cricket match is a perfect example.

If the connection is lost during a game or a technical problem occurs, the server log is checked. A fair resolution is provided based on the server log. In most cases, when the game reloads, it resumes from where it left off.

All Evojil games use third-party audited RNG (Random Number Generator). Live casino uses real dealers and real cards, which is fully transparent.

Yes, all games on Evojil are optimised for mobile. They run smoothly on both the app and mobile browser. For the best experience, use a stable internet connection.

Yes, your account dashboard shows a full history of all bets and transactions — including date, amount, and result. This helps you track and review your own playing patterns.

Go to the Responsible Gaming section in Account Settings. From there, you can activate 6-month, 1-year, or permanent self-exclusion. Once activated, it cannot be revoked before the set period.

Chasing losses with repeated bets, hiding gambling from family, borrowing money to play, disrupted sleep and work, or being unable to stop — these are signs of a problem. For more information, Responsible Gaming View page.

Use parental control software on home devices. Internet filtering tools can be used to block gaming sites. Keep your login credentials out of your children's reach.

Yes. Evojil offers deposit limits, session timers, reality checks, and a cooling-off period. If you feel you may have a problem, the support team will assist you confidentially.